Tldr: finance person threw a threatening fit, car developed issues they tried to fix and didn't, title took over a month plus to get past my registration dates, but the salesman Connor was cool enough to justify 2 stars(believe the bad reviews).. read more for details I bought a used 2020 Hybrid Rav 4 XSE in October 2024 after having my 2019 platinum xle rav 4 totaled and this may have been the worst experience in buying a car so far. I will give credit where credit is due and that is Connor is a great dude as a sales agent who worked very hard to get everything situated and make the 3 hour drive for purchase worth it. However, during the signing and because I chose to use my own bank and avoid the 2k add on of warranties that are just dealership money making tools in most cases and brought a bank note with my 10k down payment, I felt i got punished by getting screamed at and threatened by the finance guy. Thisead to me almost walking out after a bancfirst bank president had to call me to see why a dealership in Oklahoma wouldn't except the note from a prominent OK bank that was blocks down the road. I should have stopped the purchase there but having totaled my car was a more in need then I let on, plus 6 hours on the road to find the car i had researched and was in good enough seeming condition to replace my lost car. Flash to a few weeks later and the remote start has stopped working, the rear liftgate has stopped operating properly and it turns out the don't have a title for and never let me know this while my tag requirements(our state changed the process) was coming do. They had been working to get the title in but seemingly not as hard and fast as in took over a month. I won't be to critical here because apparently that's common in the used car world. Still though general mechanics of the car were problematic. The sales manager and Connor offered to bring in my car and fix the issues to offer good faith and provided a loaner for 3 days while they "diagnosed and fixed the issues." Upon getting my car back the liftgate stopped working and threw an error noise(late December btw) and the remote start issues was to call the app which as of now is take it back to the dealership and do x process. In short Connor was the only pleasant part of this process because he did try and as a sales associate was great. The dealership itself unfortunately I cannot only not recommend but would advise any other toyota dealership and I regret not using my local dealership which has always been amazing.

I can finally give this dealership’s Service Dept 5 stars thanks to JAMES! Unlike the worst service I’ve previously received by someone else with a “J” name, JAMES gets 10 STARS! Thank you!

Did not disclose that they were selling me a Canadian car. The car only had 33k miles. I have no manufacture warranty, and no safety recall warranty. When I called the manager, Derek told me he did not have to disclose that to me.

If you want a run around then this is the place for you! Don’t recommend!

Excellent customer service and the friendliest people I've ever dealt with buying a vehicle.

Bought my Jeep here had I great experience with Tiffany and every time I come in her and Ethan always take such good care of me! Even after the sale they make sure to keep in touch and make sure we are good!! Go see Ethan or Tiffany at James Hodge Toyota!

Angelina was great! Friendly, fun and professional! She really took great care of us. If you want honest, friendly and fast service go see her!

Best Place Around! Best Customer Service! Sales, Service ! Had a great experience! 5 ⭐️ stars ⭐️! 5

I drove in looking for a new tundra. This was a Weds at 2pm. They had 2 new ones and 1 used. All vehicles locked. No information posted on the used Tundra. With such a low inventory you would think they would have time to unlock the vehicles and post a price sheet. Very disappointed with selection and no information posted in the window. I have bought 2 vehicles at this dealership in the past but things seem to of went down hill since I visited last time. Get your xxxx together James Hodge!

We live an hour and a half away and I have been looking for a truck for a few months. I decided I liked a truck at James Hodge Toyota Stock#P08542. I came in on Saturday 8/26/23 and when I pulled up to the lot I tried to look in the truck to see if I was even interested. All the doors were locked so I drove my vehicle to the store and when I got out I was greeted by 2 sales guys in red shirts. It was rather intimidating as I wasn't sure which one I was supposed to be dealing with. They the younger one (without) the beard was by far the nicest one. The guy with the scruffy dark beard was an arrogant buffoon. I test drove the truck with the younger friendlier guy (thank God). When we got back and walked into the building it sounded like I had entered a night club with VERY loud pounding rap and Spanish rap music. It was so loud I couldn't think or hear my wife when she was talking. I asked the sales guy what the price of the truck was (I already knew, because I did my homework before I got to the dealership). The sales guy with the scruffy beard and arrogant attitude took over the conversation and told me he didn't know the price and asked me "how much are you wanting to pay for the truck?" I was stunned by his answer and his question. I told him I would like to know the price because the friendlier guy told him he thought it was in the low $30,000's but the arrogant buffoon stated no its not and the price could be lower so we need a stock sheet. After about 6-8 minutes later he came back with 2 stock sheets, one for the truck I was looking at (and was prepared to purchase) and the other for another truck about 15 thousand more and that I had not asked about. After he got the stock sheets I again asked him what the price was, he stated "they don't give us the price, I know its stupid but they don't give us the price". I told him that this was absurd and did not make sense. I again stated I want to know hoe much the truck is, he then stated it was around the lower to mid 30s. lol I pressed further and he said it is 33,000-34,000 and maybe 35,000. I giggled inside because I realized what a complete imbecile he was and that he had no idea what he was doing. Then he showed me the stock sheet and said "brand new this truck cost this amount" and he pointed to a number. I was not impressed and told him, I am NOT buying this truck brand new and so the new price means nothing to me, again I asked, "what is the price of this truck?" He said "well I am not sure but probably around $35,000. At this point I was DONE wasting my time. I looked at him and told him I knew the price of the truck the whole time and that I was VERY turned off by his lack of knowledge and approach and at that point we got up and walked out. What he doesn't realize is I drove that far to purchase. My experience at JH Toyota was like none I have EVER had in my many times of purchasing a vehicle. Whoever screens these people for careers in sales needs to be fired first and second this scruffy looking sales dude needs to be a close second. Third the manager who allows this place to be run like a disco or night club needs to be educated on the professional environment of an auto dealer. Yes, I think being fun and energetic is GREAT and your sales people should have a personality to be successful, but cranking the music up to a decibel that you cannot hear to do business only runs people off. There are too many Toyota dealers within close proximity to Muskogee without having to deal with this place. And by the way, I would have posted the 2 guys names, but neither introduced themselves much less gave a name.

I came into this store and spoke with Erin. The first dealership I've dealt with that didn't give me the run around. 100% recommend

I purchased a Toyota Tacoma a couple years ago from Angelina and I would highly recommend her!

Angelina is the most welcoming individual that I have ever had the experience dealing with. She makes trying to find a ride feel comfortable and not stressful. She is so friendly and goes that extra mile.

Angelina is Amazing!! By far the best car buying experience. She will get you the best deal work with you and has the best personality!! She’s earned my business for life!!!!

Angelina was great! She knew what to do to give me the best offer ever. I was very pleased with her service. I will refer her to all my friends.

Angelina is hands down the best! She is honest, kind and will help you however she can. Will not go to anyone else to buy a car. & PLEASE get GAP insurance. I didn’t think I would need it, and my brand new vehicle got totaled 15 minutes after driving it off the lot on my way home!

Best place to buy a Toyota in Oklahoma! I went in looking for a truck and left with a Beautiful Capstone right off the showroom. Staff is very friendly and will go above and beyond to make sure you’re happy.

I did my research on new cars. I decided to go with a Camry. I made two trips two weeks apart to James Hodge. On the second trip I found a nice Camry SE in my budget. Angelina was my sales person. She was a pleasure working with. She gave me a quote on paper and I took it home to think about. A few hours later I did the deal. Everything went exactly as quoted no surprises. Dealership is no pressure and easy to work with.

Dawson was our salesman. We inquired about a vehicle late Friday evening and it was delivered in our driveway Saturday afternoon. There was a small miscommunication, but was quickly resolved Dawson went above and beyond to help my family, and we are very thankful! If you are looking at James Hodge Toyota, Dawson is your guy!

Crooked will try and change the paperwork.will promise you things and you will never get them.

The believe in money over customers. I tried to pay cash for a vehicle but that wasn’t good enough. They asked me to finance it and take extra coverages out to offset. Stay away from James Hodge Toyota the bottom line is what matters here.

I recently posted a review on Hodges Toyota where I was critical of their service. I want to share a new satisfaction review now with James Hodges. After hearing of my problem with my service I was promptly contacted by the Service manager there and asked to bring it back so they could verify the the situation. They put it back on the alignment machine and now I’m a happy customer. They also reimbursed me for an alignment that I incurred where I was troubleshooting if I did have a problem too. I will certainly use them for my service needs on my 4Runner again.

Service department said I needed a $950 repair for bent control arm. Made temporary adjustments until I could reschedule the repair. When I left the dealer the steering wheel was Crooked and front end shook and pulled excessively. Had a different tire shop inspect for damaged part which they didn’t find. They realigned with no issues.

Great experience! Love my car! Free oil changes.Tiffany is the very best sales associate!

Been searching for the perfect 4Runner for my family. They made it super easy and gave me the pricing upfront and gave me a fair deal on my Rav4 trade in. I wouldn't go anywhere else!